Orders overview

The Orders section lists every order recorded by Autonnel, including orders that have not yet been paid. Order numbers are plain integers — no letter prefix.

Prerequisites

• The ORDERS feature permission assigned to your role.
• An active payment provider configured under Settings so that payment data appears on the order detail page.

Order list

The list table exposes the following columns:

Column	Notes
Number	Plain numeric order number, no prefix.
Status	One of PENDING, PAID, SHIPPED, DELIVERED, PARTIALLY_REFUNDED, REFUNDED.
Amount	Order total in the order’s currency.
Currency	ISO 4217 currency code (e.g. USD, EUR).
Customer	Customer name and email from the order snapshot.
Payment method	Provider and sub-type (e.g. PayPal express, Stripe card).
Postback state	Whether the conversion postback for this order succeeded, is pending, failed, or is retrying.

You can filter by date range, order number, status, currency, payment method, traffic source, and customer country. Filters that depend on enumerated values (status, payment method, traffic source, country) are populated dynamically from the orders already in the database.

Order detail page

Open any order row to reach the detail view. The detail page is divided into tabs and panels:

Summary panel

• Customer info — name, email, phone, and shipping address as submitted at checkout.
• First-visited URL — the full URL (including all query parameters such as fbclid, utm_source, and anid) of the first page the customer visited. This URL is the authoritative source for ad attribution.
• Checkout URL — the checkout page URL the customer used, with all original query parameters preserved.
• All visited pages button — expands a panel listing every page this customer visited, in chronological order.

Transactions tab

Charges and refunds linked to this order appear here in a unified view. Each row shows the transaction type, status, amount, currency, provider, and provider transaction ID. Refund rows include a link back to the original charge.

Refunds tab

The refund panel on the detail page provides the refund action interface. See the Refunds page for full details on initiating a refund.

Caveats

• The “all visited pages” panel may be slow on deployments with long visit histories.
• An order can have multiple postbacks (one per ad platform binding). The postback state column shows the aggregate worst-case state across all platforms.
• Orders include both paid and unpaid entries. PENDING orders are visible alongside completed orders so that recall (abandoned cart recovery) flows have a full view of the pipeline.

Related

• Order states — state machine, transition triggers, and constraints.
• Refunds — full, partial, and percentage refunds.
• Order emails — the EmailQueue tab for receipt, shipped, delivered, refunded, and recall emails.